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Connected Devices Option ​

Introduction ​

The Connected Devices option provides a comprehensive view of all hosts connected to the equipment, allowing effective network monitoring and management. When the device transmits data via the TR069 protocol, the system displays all connected end-client hosts, including devices such as Alexa, mobile phones, TVs, desktops and air conditioning, both by Wi-Fi connection and LAN ports.

Access to the Form

Path: Devices Menu -> Select equipment -> Connectivity tab -> Connected Devices Option

Value Delivery ​

  • Full visibility of the amount and status of all devices connected to the client network
  • Fast identification of connectivity problems
  • Immediate actions for maintenance and troubleshooting
  • Ability to block specific hosts on ZTE equipment with customer authorization

Detailed Host Information ​

FieldDescription
FrequencyIndicates the connection band (2.4 GHz or 5.8 GHz)
IP addressIP assigned to the host
MAC addressUnique network interface identifier
IP methodDHCP or static IP
ManufacturerDevice brand
Connection typeWireless (with SSID) or wired
DistanceApproximate distance from the equipment, in meters
Signal strengthSignal level in dBm
Sent/Received dataTraffic volume in MB or GB
The availability of this information may vary depending on the equipment model and its compatibility with the TR069 protocol.

Use Cases ​

Online Host Identification and Management ​

  1. Access the Connected Devices menu
  2. Identify devices with online status
  3. Analyze the details of each device
  4. Check with the client whether the connected devices are legitimate
  5. Block unauthorized devices, when applicable
  6. Evaluate possible causes of slowness due to the number of connections

Main Features ​

  • Real-Time Monitoring: Instant display of active network devices
  • Device Blocking: Ability to restrict access to specific devices, in compatible models
  • Performance Analysis: Assessment of connection quality based on distance and signal strength

Integration with IXC Provider ​

Information about connected hosts is available in both IXC ACS and IXC Provider, offering flexibility in how the data is accessed.

Access via IXC Provider

Path: Login -> ACS -> Devices -> Select and edit -> Connected devices

Deleting Devices ​

  • Manual deletion: If a device needs to be deleted manually in ACS, without using the automatic deletion feature (Offline Device Deletion), the removal should be performed directly in ACS. ACS will notify IXC Provider, which will also remove the device record.

  • Automatic deletion: When a device is deleted through the offline-device routine in ACS, it will only be removed from IXC Provider when the synchronization routine runs according to the defined interval. For example, if this routine runs every two hours, the record will be removed on the next synchronization cycle. For that reason, deleting the device directly in ACS is recommended instead of deleting it in IXC Provider.

Automatic Deletion Flow ​

graph TD
    A[Offline device in ACS] -->|Offline routine runs| B[Compare against registered IXC]
    B -->|Device not found in IXC| C[Remove from ACS]
    B -->|Device still found in IXC| D[Keep in ACS]
    C -->|Next synchronization| E[Deletion confirmed]
    D -->|Next synchronization| A
Example

When the technician retrieves the equipment after a contract cancellation, the router is removed from IXC stock. The device remains in ACS until the next routine execution, when it is deleted automatically.

Final Considerations ​

The Connected Devices menu is an essential tool for effective customer network management. It allows:

  • identify and resolve connectivity issues
  • optimize network performance
  • ensure security through access control
  • provide more accurate and efficient technical support

By using this feature, providers can significantly improve service quality and customer satisfaction.

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